Placing an order is simple! Just visit our website, https://pikkme.com. Browse through our collection, add your desired items to the cart, proceed to checkout, and finalize your purchase with payment. Happy shopping! 🛒

We accept all major prepaid payment options: UPI, debit cards, credit cards, net banking and popular wallets. All orders are prepaid - Cash on Delivery (COD) is not available. Payments are processed on a secure, RBI-authorised payment gateway and we never store your card, UPI or net banking details.

To check the status of your order, head to our website and scroll down to the order tracking page. There, you can easily follow your order's progress. For detailed information, click here: 🔍👉 https://pikkme.shiprocket.co/tracking

No account needed! You can place an order as a guest or create an account using your email ID for a more personalized experience.

Forgot your password? No worries! Use the “Forgot Password” option on the login page, enter your email ID, and follow the instructions in the email to reset your password.

You can cancel your order free of charge at any time before it is dispatched. Just email support@pikkme.com or WhatsApp +91 88512 94403 with your order number and we will cancel it and refund you in full. Once an order has been dispatched it can no longer be cancelled, but you can raise a replacement or refund request if the item arrives damaged, defective, wrong or not as described.

No. Cancelling before dispatch is completely free and you receive a 100% refund - there are no cancellation charges or deductions of any kind. Once an order has been dispatched it cannot be cancelled.

For full details, please see our Return, Refund & Replacement Policy: https://pikkme.com/pages/return-refund-replacement-policy

Orders can be cancelled free of charge at any time before dispatch. Email support@pikkme.com or WhatsApp +91 88512 94403 with your order number and we will cancel it. Once cancelled, the full amount is refunded to the original payment method used at checkout. Orders cannot be cancelled after dispatch.

Note: approved refunds are initiated within 5-7 working days to the original payment method. Your bank or card issuer may take a further 3-5 days to credit the amount.

We do not accept cancellations once the product has been dispatched. If the product reaches you and has quality issues, you can contact our support team at support@pikkme.com within 7 days of delivery. Provide images of the product to report issues such as:

• Fitting issues or incompatibility with your mobile model.
• Incorrect button or port positions.
• Completely wrong product received.
• Damaged product received.

We will either dispatch a new product at no additional cost or provide a full refund.

After creating your account with your email ID, you'll be prompted to provide basic details. To make further changes, simply go to the account tab to update your personal information. ✏️

Yes! You can add one billing address and one shipping address. You can update the shipping address during the checkout process.

To delete your account, send an email to support@pikkme.com, and our customer team will assist you further.

Creating an account gives you access to exclusive offers, early announcements about new products, and a personalized shopping experience. These benefits are prominently displayed during the checkout process, encouraging you to sign up for an enhanced shopping experience.

We do not charge return shipping fees for damaged, defective, or incorrect products. In such cases, we dispatch the correct product at no additional cost. Returns for other reasons are not accepted.

Once your refund is approved, we initiate it within 5-7 working days to the original payment method used at checkout. Your bank or card issuer may take a further 3-5 days to credit the amount to your account.

Please contact our customer support team as soon as possible. They will guide you through the process of returning the incorrect item and help with your new order.

For any queries, feel free to reach out to us at: support@pikkme.com