Return , Refund & Replacement Policy

Return, Refund and Replacement Policy

Last updated: 11 August 2026

This policy is issued by Pikkme, a sole proprietorship of Himanshu Pal, registered at B-101, Arjun Park, Nangli Sakrawati, New Delhi – 110043, Delhi, India. GSTIN: 07CUQPP2942A1ZK. For any query relating to cancellations, replacements or refunds, contact us at support@pikkme.com or on +91 88512 94403 (phone / WhatsApp), Monday to Saturday, 11:00 – 18:00 IST.

Cancellation

Orders can be cancelled free of charge at any time before dispatch. To cancel, email support@pikkme.com or WhatsApp +91 88512 94403 with your order number. Once an order has been dispatched it cannot be cancelled, but you may raise a replacement or refund request as described below.

If Pikkme cancels an order (item out of stock, undeliverable PIN code, or a pricing error), you will receive a full refund.

Replacement – 7 days

You have 7 days from the date of delivery to request a replacement. The item must be unused, with tags, in its original packaging, and you will need proof of purchase along with photographs of the product. Approved replacements are shipped at zero additional cost and tracking details are emailed to you.

Refunds

In genuine cases – a damaged, defective or wrong item, or an item not as described – you may choose either a replacement or a full refund. The choice is yours.

You will also receive a full refund if we are unable to process an approved replacement within 2–3 business days, if you cancel before dispatch, or if we cancel your order.

Approved refunds are initiated within 5–7 working days to the original payment method used at checkout. Your bank or card issuer may take an additional 3–5 days to post the amount.

Payment mode

Pikkme accepts prepaid orders only. We do not offer Cash on Delivery. All refunds are credited back to the original payment method (UPI, debit card, credit card, net banking or wallet). We will never ask you for your card number, CVV, OTP, UPI PIN or bank credentials over phone, email or WhatsApp.

Not eligible

Requests raised after 7 days of delivery, items damaged due to misuse or normal wear, and items returned without original packaging or tags.

How to raise a request

Email support@pikkme.com or WhatsApp +91 88512 94403 with your order number and photographs. We acknowledge every request within 24 working hours and share a decision within 2–3 business days. If your issue remains unresolved, you may escalate to our Grievance Officer, Himanshu Pal, at support@pikkme.com.